Terms of service

Welcome to Peakvalley. These Terms of Service ("Terms") govern your use of our website, services, and the purchase of gemstones or related products from us. By accessing our website, placing an order, or purchasing any product, you agree to be bound by these Terms.

1. Products and Descriptions

  • We specialize in the sale of natural gemstones, crystals, and related jewelry.

  • While we make every effort to provide accurate descriptions, images, weights, and dimensions, variations in color, shape, and size may occur.

  • All gemstones are sold “as is”. We do not guarantee metaphysical, astrological, or healing effects.

2. Pricing and Payments

  • All prices are listed in US $ and are subject to change without prior notice.

  • Payment must be made in full at the time of purchase using approved methods (e.g., credit card, PayPal, bank transfer).

  • You are responsible for any taxes, customs duties, or import fees applicable in your country.

3. Shipping and Delivery

  • We ship orders to the address provided at checkout. Please ensure accuracy as we are not responsible for incorrect or incomplete addresses.

  • Delivery times are estimates and not guaranteed. Delays caused by customs, carriers, or other factors are outside our control.

  • Risk of loss or damage passes to you once the order is handed to the carrier.

4. Returns and Refunds

  • Due to the nature of gemstones, all sales are final, unless the product arrives damaged or significantly different from its description.

  • Shipping costs for returns are the customer’s responsibility, unless otherwise agreed.

5. Authenticity Guarantee

  • We guarantee that all gemstones sold are authentic and accurately described to the best of our knowledge.

  • Certificates of authenticity or laboratory reports may be provided upon request (subject to additional fees, if applicable).

6. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages resulting from the use of our products or services.

  • Our maximum liability is limited to the amount you paid for the specific product purchased.

7. Intellectual Property

All content on our website, including text, images, and logos, is the property of peakvalley and may not be used without written permission.

8. Prohibited Uses

You agree not to:

  • Use our website for unlawful purposes.

  • Misrepresent the authenticity or origin of gemstones purchased from us.

  • Resell items under false claims of origin, treatment, or certification.

9. Amendments

We reserve the right to modify these Terms at any time. Changes will be posted on our website with the updated date. Continued use of our services after changes constitutes acceptance.